Privacy Policy – Gwin PH Data Protection Guide

Understand how Gwin PH handles personal data, privacy practices, and user information protection.

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Our Commitment to Your Privacy

At Gwin PH, we prioritize the confidentiality and security of your personal data. This Privacy Policy outlines what information we collect, how we use it, and the steps we take to protect it, in accordance with applicable laws in the Philippines. By using our Platform and services, you consent to the data practices described in this policy.

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1. Information We Collect

We collect information necessary to provide our services, ensure security, and comply with operational requirements.

1.1 Information You Provide Directly

Contact & Identity Data: Name, date of birth, email address, mobile phone number, and residential address (used for verification and account setup).
Financial Verification Data: Information required for linking local payment methods (GCash, Maya) to your account.
Support Data: Records of communications and inquiries made to our support team.

1.2 Automatically Collected Data

Usage Data: Information about how you interact with the Platform (e.g., login times, pages viewed, features used).
Technical Data: IP address, device type, operating system, and browser version (used for security monitoring and optimizing mobile performance).
Transaction Data: Records of all deposits (cash-in) and payouts (cash-out) made on the Platform (excluding specific PINs or payment credentials).

2. How We Use Your Information

Your data is used solely for the purposes of operating, maintaining, and improving the Gwin PH Platform:

Service Delivery: To manage your account, verify your identity, and process transactions securely.
Security & Compliance: To prevent fraud, detect malicious activity, and ensure compliance with responsible use guidelines and local financial regulations.
Platform Optimization: To analyze usage patterns and technical performance data to improve stability and speed (e.g., optimizing for lower data usage in specific regions).
Communication: To send essential service updates, security alerts, and guide notifications.

3. Data Security and Protection

Gwin PH implements robust security measures to protect your data from unauthorized access, loss, or disclosure.

Encryption: All data transmitted between your device and our servers is secured using SSL encryption.
Access Control: Access to user data is strictly limited to authorized personnel who require it to perform their duties (e.g., payment specialists, compliance officers).
Data Minimization: We only retain data for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

4. Disclosure of Information

We do not sell, trade, or rent your personal data to third parties. Information may only be disclosed under the following limited circumstances:

Service Providers: To trusted third parties who assist us in operating the Platform (e.g., payment gateway providers, security auditors). These partners are required to protect your data under strict confidentiality agreements.
Legal Compliance: When required by Philippine law or legal process (e.g., court order, regulatory compliance).

5. Your Rights and Choices

You have specific rights regarding your personal data:

Right to Access: You may request access to the personal data we hold about you.
Right to Correction: You have the right to request corrections to any inaccurate or incomplete data.
Right to Erasure/Withdrawal: You may request the deletion of your account and associated data, subject to legal and regulatory requirements (e.g., anti-money laundering laws).

To exercise any of these rights, please contact our support team.

6. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our data practices or regulatory requirements. We will post the revised policy on this page and update the “Last Updated” date below. Your continued use of the Platform signifies your acceptance of the changes.

Further Assistance

For any questions or concerns regarding our data handling practices, please contact our local support team.